Refund & Returns Policy

Thank you for supporting me at Liliana Design! I want you to be happy with your purchase. If there’s a problem with your order, please get in touch and I will do my best to help.

Returns

I accept returns on unused and undamaged greeting cards and prints within 14 days of receiving your order.

To request a return, please contact me at hello@lilianadesign.uk within 14 days of receiving your order. Please include your order number and a brief description of the reason for the return.

Items must be returned in their original condition and, where applicable, with their original packaging.

Please note that return postage is the responsibility of the customer unless the item is faulty, damaged or incorrect.

Refunds

Once your returned item has been received and checked, I’ll process your refund.

Refunds will be made to the original payment method and will include the cost of the item(s) returned. Original standard delivery costs will also be refunded where required by UK consumer law.

Please allow a few working days for the refund to appear in your account, depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or you receive the wrong item, please contact me as soon as possible at hello@lilianadesign.uk.

Please include your order number and, if possible, photographs of the item and packaging. I’ll arrange a replacement or refund where appropriate, at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, used or damaged items that have been damaged after delivery cannot be accepted for return.

Personalised or custom-made items cannot normally be returned unless they arrive faulty, damaged or are not as described.

Exchanges

I do not currently offer direct exchanges. If you would like a different item, please return your original order in accordance with the policy above and place a new order.

Your Consumer Rights

This returns policy does not affect your statutory rights under UK consumer law. If an item is faulty, not as described or does not meet the required standards, you may have additional rights to a repair, replacement or refund.

For online purchases, you may also have the right to cancel your order within 14 days of receiving it, subject to certain exceptions under UK law.

If you have any questions about your order or this policy, please contact me at hello@lilianadesign.uk